Now delivering in the Durham-Raleigh-Chapel Hill area. FREE delivery on orders over $30!

FAQ

ABOUT UNGRADED & UGLY PRODUCE

Our name alludes to the UDSA system of “grading” produce--evaluating the quality and marketability of fresh produce, which is largely based on cosmetic features rather than taste or nutritional content. This grading system encourages growers to leave the tasty and nutritious produce with minor cosmetic imperfections unharvested.

At Ungraded Produce, we look beyond the “grade” and appearance of the produce and prioritize sourcing the freshest produce. We still thoroughly inspect our produce to remove low quality products, but our name calls for a radical transformation of what we value in the produce we purchase--it envisions a food system that prioritizes taste and nutrition over appearance to create a more sustainable, equitable food system.

The term “ugly produce” refers to produce that is misshapen, atypically colored, has minor scarring, or is a different size than what you’d usually encounter in a grocery store. “Ugly produce” is exactly the same as its “normal” counterparts, save for looking different.

Meanwhile, billions of pounds of ugly produce go to waste each year because it fails to meet grocery stores’ strict appearance standards. But who says that a fresh eggplant that looks like Pinocchio, a local butternut squash with minor scarring on the skin, or a crisp oversized cucumber can’t have a place at our tables? We feature this high quality, ugly produce in our boxes because we have set out to prove that funny-looking fruit and vegetables deserve our love!

Our goal is to rescue as much produce from going to waste as possible, while providing you with an affordable and delicious product! To do this, we primarily source “ugly” and surplus fruits and veggies from suppliers that can provide us with the necessary volumes and variety of quality produce we need in order to fill our boxes! Depending on the season, weather, and market conditions, this means we could be working with an array of local or regional growers, wholesalers, and other produce distributors.
We source both conventional and organic produce, and feature a lot of organic produce during the summer. We do work with some organic growers, and we will indicate when your box contains organic produce. We also work with a handful of farms that are not certified organic but use organic or responsible growing practices! In the near future, we plan to offer a completely organic line of products. If you are interested in signing up for an all-organic produce box, please contact us and we can notify you when organic boxes become available!
We love to source locally grown produce as much as possible, but because we’re based in North Carolina, seasonal and weather factors make it difficult for us to do this year-round. We prioritize sourcing high quality, delicious produce that is at risk of going to waste due to its appearance--sometimes we can fulfil this mission by sourcing from local growers, and other times we can fulfill this mission by sourcing from elsewhere.
We overbuy each week for two reasons: first, to make sure we have enough produce to fill our boxes even after we’ve conducting our quality control measures, and second, so that we can donate fresh produce to local hunger relief organizations! Between April 2017 and April 2018, we partnered with Durham’s Urban Community Agrinomics to donate over 4,700 lb of fresh produce to local food pantries.

As for the produce that doesn’t meet our standards, we separate it out and compost it!

Absolutely not! Although we source ugly and surplus produce, we conduct various quality inspections throughout the buying-receiving-packing process to ensure that only the freshest, tastiest produce makes it into your box! “Ugly” produce refers to atypically sized, shaped, and colored produce--these minor cosmetic flaws do not affect the shelf life at all! As for “surplus” produce, we’ll source produce that is in excess simply because it lacks a committed buyer, which is a fairly common occurrence because it is difficult for farmers to grow exactly the amount that will match demand. We’ve become an outlet in which farmers can sell us their surplus produce so that they don’t have to plough it under!

 

ORDERING & MY ACCOUNT

Please note: If you update your subscription information after the customization window for an order has closed, this will not go into effect until the next order.

You can manage your subscription by logging into your Ungraded Produce account. First, click on the “Recurring Items” tab on the left-hand side.

To adjust your delivery frequency, you simply can select a new frequency from the dropdown menu under the “Frequency” tab.

To change your product type, you will need to remove the product by hitting the ‘x’ on the right-hand side of the screen. You can then select a new product by going back to the Shop page and adding a new product to your cart.
Please make sure to click the “update order” button when you are done!
At this time, we do not offer a customization box option. However, we want to make sure we’re only sending you produce that you will enjoy! Please let us know about any allergies or strong aversions to particular fruits and veggies by logging into your Ungraded Produce account, clicking on the “Preferences” tab, and selecting any items listed under the “Dislikes” drop down menu.

Please click “save preferences” on the bottom of the screen to ensure that this ‘dislikes’ list is updated!
To change your username, email address, or phone number associated with your account, log into your Ungraded Produce account and click on the “Account Info” tab.

Please click the “update” button at the bottom of the screen to ensure that all of your changes have been saved!
You are able to skip a delivery, and avoid being charged, up until the customization window closes for that delivery.

You can skip a delivery one of two ways:
  1. Need to just skip one upcoming delivery? If so, log into your Ungraded Produce account, and click on the “Upcoming Deliveries” tab. A chart will appear with all of your upcoming deliveries. On the far right-end of the chart, you can click a “Skip Delivery” button that corresponds with the order you wish to skip.
  2. Going on vacation or out of town for several weeks and need to pause the subscription? If so, log into your Ungraded Produce account, and click on the “Delivery Hold” tab. You can the provide us with the start and end dates of your delivery hiatus by selecting a “leaving” and “returning” date. Your next delivery will be made during the delivery cycle subsequent your return date. Please click on the “Add Vacation” button to ensure that these changes have been saved.

You will not be able to skip your delivery or receive a refund once the customization window closes, as our team has already prepared your box. But we understand that no one wants to come home from a trip to a box of produce that has been sitting out for days, so there is still another option for your to help us make an impact! If you have missed the customization window cut off and don’t want your box, you have the option to donate it to a local food pantry by contacting us at support@ungradedproduce.com or by calling 919-245-3791. You will still be charged for the box, but will help us contribute to hunger relief efforts!
If you need to pause your deliveries for an indefinite period, or cancel your subscription altogether, you can do so with no penalties as long as you cancel before the customization window closes.

In order to pause indefinitely or cancel your subscription, please email us at support@ungradedproduce.com or call us at 919-245-3791, and our support team will take it from there. We’re a young company and always looking for feedback, so let us know why you’re leaving so that we can continue to improve.

 

DELIVERY

We deliver to most towns that border Raleigh, Durham, and Chapel Hill. To check if we deliver to your area, visit our signup page and enter your zip code in the pop up. If you live outside of our current delivery zone, you can add your name to the waitlist and we will reach out as soon as we are preparing to expand to your town!
We deliver on weekends between 9:00 am and 6:00 pm, and your delivery day is based on your zip code. Right now, we do the Durham/Chapel Hill area on Saturday, and the Raleigh area on Sunday. Sticking to this schedule allows us to create the most efficient delivery routes to cut transportation costs and reduce emissions, which in turn allows us to keep our prices low!
You can select the weekend you’d like to receive your first delivery on! You will be given an option to select your first delivery weekend on a calendar popup during the checkout process.

However, at this time you are not able to select the specific day in which you receive your first delivery. We make all Durham/Chapel Hill area deliveries on Saturdays, and all Raleigh area deliveries on Sundays. Sticking to this schedule allows us to create the most efficient delivery routes to cut transportation costs and reduce emissions, which in turn allows us to keep our prices low!
There is no need to be home to receive the delivery! Our drivers will leave your produce box at your front door, and you will receive a text message when the delivery has been made. If you live in an apartment, gated community, or just prefer that your box not be left at the front door, you can provide us with detailed instructions on where to leave the box. You can enter these instructions in the “Driver Notes” section when signing up.
Please note: If you update your delivery address or instructions after the customization window has closed, this will not go into effect until the next order, and your delivery will be made to the old address. Please contact us if you need to make changes once the delivery window has closed.

To update your delivery address:

  • Log into your Ungraded Produce account, and click on the “Account Info” tab. On this screen, you can update your delivery address. Please make sure to click the “update order” button when you are done!

To update your delivery instructions:
  • Log into your Ungraded Produce account, and click on the “Preferences” tab. On this screen, you can provide the driver with any relevant delivery information or instructions under the “Note to Driver” section. Please make sure to click the “save preferences” button at the bottom of the page when you are done!
We do deliver to apartments! To ensure that your delivery gets to you in a timely manner, please provide us with detailed instructions on where to leave the box in the “Drivers Notes” section when signing up. Gate codes are particularly helpful! If you live in a card-access only apartment and are not home to receive the delivery, we can also leave your box at your leasing office!

 

BILLING

Billing occurs through a secure third party payment processor, authorize.net, at 12:00 pm the day after your delivery has been made.

The “Delivery History” page is the best place to view all charges, payments, and refunds on your account. On this page, you’ll notice a “Total” column and a “Balance” Column. The “Total” column indicates the cost of of the product that was delivered (i.e. the regular price of your product). The “Balance” column indicates the amount due after the delivery charge, credit, or payment is applied to the account. The “Balance” amount is the amount that will charged to your credit card on the next billing date. A balance should only accrue if your credit card is expired or declined upon being charged. If you need to clarify anything, please contact us!
We charge your credit card at 12:00 pm the day after your delivery.

You will not be able to skip your delivery or receive a refund once the customization window closes, as our team has already prepared your box. But we understand that no one wants to come home from a trip to a box of produce that has been sitting out for days, so there is still another option for your to help us make an impact! If you have missed the customization window cut off and don’t want your box, you have the option to donate it to a local food pantry by contacting us at support@ungradedproduce.com or by calling 919-245-3791. You will still be charged for the box, but will help us contribute to hunger relief efforts!
We highly recommend that you save your credit card, and neither us nor our software provider collects credit card information. Instead, it goes our highly secure payment processor, Authorize.net. If you feel very strongly against saving your payment information online, please contact us and we will set you up to pay an initial payment to cover the first 10 deliveries, at a minimum.
At this time we are unable accept SNAP/EBT/Food Stamps as an online food retailer. We are committed to making fresh produce as affordable and accessible as possible, and plan to find ways to accept SNAP/EBT/Food Stamps in the near future!
To check any of your recent charges, log into your Ungraded Produce account and click on the “Delivery History” tab. On this page, you will see a chart with all of your past orders. On the right hand side of the chart, you can view or print an invoice that corresponds with the order by clicking on ‘view’ or ‘print’.

Alternatively, you can contact our support team and we can email you the invoice.

 

OTHER QUESTIONS

Unfortunately, we can’t reuse boxes due to food safety regulations, but we are looking into some more sustainable packaging solutions for the future!
If you ever have an issue with your order, a question about your delivery, or receive a product that doesn’t meet your expectations, don’t hesitate to reach out to us! We can be reached through the ‘contact us’ page, by emailing us at support@ungradedproduce.com, or calling us at 919-245-3791. We will respond to your inquiry as soon as possible to resolve the issue!
We want to thank you for spreading the love by referring your friends and neighbors to Ungraded! When you refer a friend, you will both receive $5 off your next box. When your friend signs up, they have the opportunity to list who referred them to Ungraded. We’ll then apply a $5 credit to both you and your friend’s next order!

There is no limit to how many times you can receive the refer-a-friend discount! Social media, neighborhood portals such as Nextdoor, and other listservs are a great way to spread the word and save even more money on your produce!!
We’re a small company but we’re growing fast and want to make our way to your hometown as soon as reasonably practical! If you are unable to subscribe due to living outside of our delivery zone, you can add your name to our wait list and we’ll reach out as soon as we’re ready to expand to your town! Make sure to tell your friends and neighbors about us--the sooner we grow our wait list, the sooner we can begin delivering to your area.

In the meantime, stay in the loop by signing up for our newsletter, and following us on Facebook, Instagram, and Twitter!

 

MY DELIVERIES

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